WhatsApp accounts have been seemingly banned at random by the messaging platform, causing users to lose all conversations and contacts.
The messaging firm, which is owned by social media giant Facebook, has explained that some of the bans could be due to third-party unofficial apps being downloaded.
WhatsApp believes that some of the problems are stemming from Android users downloading apps from outside of the official Google Play Store.
In the app’s FAQ, WhatsApp has stated, ‘If you received an in-app message stating your account is ‘temporarily banned’ this means that you’re likely using an unsupported version of WhatsApp instead of the official WhatsApp app,’
‘Unsupported apps, such as WhatsApp Plus and GB WhatsApp, are altered versions of WhatsApp,’ the messaging app added.
‘These unofficial apps are developed by third parties and violate our Terms of Service. WhatsApp doesn’t support these third-party apps because we can’t validate their security practices.’
‘Wait for your temporary ban to end. The timer will show you the length of the ban. ‘In GB WhatsApp, tap More options > Chats > Back up chats.
‘Go to Phone Settings > tap Storage > Files. ‘Find the folder GB WhatsApp and tap and hold to select it. ‘In the upper right corner tap More > Rename and rename the folder to “WhatsApp”. ‘Navigate to the Play Store and download the official WhatsApp app.