Preston Taxi Company Fined After Refusing To Take Passenger With Dog

A popular Preston taxi firm has been taken to Preston Magistrates Court by one of it’s customers.

Eagles Taxis, based on Fox Street in Preston City Centre, were taken to court after refusing to let a passenger with a dog in one of their cabs.

The taxi company told the visually impaired customer that they “didn’t have any dog friendly drivers on shift” and refused to offer any further assistance. The caller informed the receptionist that “It’s unlawful to refuse custom based on the customer having a guide dog”.

The incident happened in November 2018. Magistrates heard how the man’s journey to Preston train station was “important” and how they were severely delayed as a result.

The taxi company pleaded guilty and are now forced to pay £1,779.04. The judge presiding over the case informed Eagle Taxis that he accepted the company’s apology and recommended that further training was needed for staff.

Guide dog and assistance dog owners have important rights under the Equality Act 2010 (EA). The EA provides for people with disabilities to have the same right to services supplied by shops, banks, hotels, libraries, pubs, taxis and restaurants as everyone else.

It is against the law for service providers to treat people with disabilities less favourably because of their disability, or because they have a guide or assistance dog with them.


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